iOT Connect Voice

iOT Connect Voice
For Call Centres

High-volume call centre voice, built for clarity, uptime, and throughput

Wholesale SIP trunking, scalable DID numbers, Dynamic Caller ID, and local engineering support for serious outbound and multi-channel environments

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Powered By ICASA Licensed Infrastructure
Carrier grade voiceBuilt for outbound pressure and cleaner routing
Local voice engineersSupport that knows live floors, service, and uptime
Fast deploymentMove faster across voice, network, and rollout
Scalable channelsGrow from lean teams to heavy outbound floors
The problem with retail voice

Stop losing money to rigid infrastructure, poor answer rates, and generic voice products

Most call centres do not have a calling team problem, they have a voice layer problem. Dropped calls, slow routing, spam-marked numbers, poor redundancy, and retail-style costs quietly damage floor performance every day

The old way vs the iOT Voice way

Instead of sending your floor through rigid, expensive, messy voice paths, we simplify the stack so your dialer, routes, numbers, and support all pull in the same direction

Old way
Generic PBX or retail SIP lines
Inconsistent routes and weak redundancy
Spam-risk or poor local number presentation
Low answer rates and expensive calling costs
iOT Voice way
Your existing dialer or call centre stack
High CPS wholesale SIP trunking
Smart DID and Dynamic Caller ID strategy
Cleaner routing, better contact rates, stronger uptime
Why call centres switch

Commercially stronger voice for floors that need to perform

High-volume throughputBuilt for aggressive outbound environments, concurrent calling, and cleaner voice handling
Unlimited number flexibilityAdd local and national numbers at scale for campaigns, queue management, tracking, and stronger inbound and outbound structure
Expert local supportWork with voice engineers who understand call centre service, network alignment, firewall realities, clarity, and uptime
Built for volume

A complete voice stack designed for real call centre environments

iOT Voice is not just another SIP line. It is a call centre voice layer built for multi-channel traffic, dynamic number strategy, redundancy, and ongoing operational support

High CPS SIP Trunking

Connect your existing stack to a wholesale voice backbone built for aggressive outbound environments, heavy concurrent traffic, and cleaner routing quality

Dynamic Caller ID and DID Strategy

Customers do not answer unknown regions and spam-looking calls. Rotate outbound caller IDs or match the local area code of the lead you are calling to improve answer potential and campaign performance

Local presence in action
Lead in Johannesburg → 011 number shownhigher trust
Lead in Cape Town → 021 number shownbetter pickup
National campaign → 087 or campaign DID mixflexible control

Scale DID Numbers for Campaigns

Add local, national, and campaign-specific numbers at scale for outbound activity, inbound tracking, queue separation, brand presentation, and cleaner operational reporting

Consulting and deployment

We engineer the environment around your voice

Good voice is not only about getting a cheaper route. It is about designing, securing, deploying, and supporting the stack around that voice so the floor behaves properly under load

Call centre voice consulting that goes beyond connectivity

iOT Voice works with call centres on the practical voice layer that affects stability, quality, uptime, scaling, redundancy, deployment success, and the surrounding network environment

Network managementAlign voice delivery with the network conditions the floor actually runs on
Redundancy planningReduce single points of failure across links, voice paths, routing, and operations
Firewall and security guidanceProtect voice traffic properly while maintaining real call centre performance
End-to-end deploymentNetwork, hardware, software, trunking, number setup, and rollout in one delivery approach

Where the value really lands

Good voice for call centres is not just about getting a route. It is about getting the whole stack to behave properly when the floor is live

Cleaner deployment pathsGet voice, numbers, routing, network, and firewall alignment from the start
Better resilience under loadBuild for volume, failover, and ongoing scale instead of reacting too late
Support that speaks your languageGet support from people who understand trunks, clarity, uptime, products, and live call centre realities
Redundancy visual
Primary voice path Link A down
Secondary voice path Traffic live
Trusted by real operators

Built for serious call centre conversations

From call centre service and practical solutions to wholesale voice clarity, uptime, products, and integration, these are the areas clients keep valuing in the iOT Voice offering

Client feedback

Mynet Holdings

Hendri van Wyk
“Strong call centre support, practical solutions, and real help across network and firewall requirements”
Call Centre Service Solutions Network Firewall
Client feedback

NYOT

Joe Schutte
“The wholesale voice clarity and uptime have been strong and dependable”
Wholesale Voice Clarity Uptime
Client feedback

Rentoza

Harry
“Strong dialer voice, useful products, and support that understands integration properly”
Dialer Voice Products Integration
Client feedback

Pixel Voice

Fabrice Isama
“Strong wholesale voice, good clarity, stable uptime, and a useful product range”
Wholesale Voice Clarity Uptime Products
Aggressive wholesale pricing

Per second billing. No setup fees.

The channel and call rates below are positioned for high-volume outbound floors and serious call centre use, whether you already have your own dialer environment or simply need a stronger voice layer behind your operation

19c per min to SA landlines
27c per min to SA mobiles
✓ High CPS support included
✓ Wholesale A-Z routes
✓ Free number porting
✓ Premium call quality
10 Channels
No setup fee
R77/mo
Ideal for smaller teams needing a lean starting point without sacrificing route quality
20 Channels
No setup fee
R97/mo
A stronger fit for growing outbound teams needing more calling room and better operational headroom
Best value
50 Channels
No setup fee
R147/mo
Strong value for busier outbound floors that need scale, efficiency, and better cost leverage
100+ Channels
No setup fee
R247/mo
For larger operations needing custom voice design, bigger throughput, and deployment planning
Fully licensed South African tier-1 infrastructure
Simple, fast onboarding

A practical path from first meeting to go live

Make the switch without the usual mess. We work through the call centre voice requirements properly, build the number and routing plan, test with your environment, and help your team launch cleanly

1

Define requirements

We meet with you to understand your call centre structure, traffic profile, routing needs, and commercial goals

2

Port or issue numbers

We port your existing numbers and/or issue new DID numbers for campaigns, inbound paths, and local presentation

3

Configure voice layer

We set up trunks, DID structure, caller ID strategy, and the commercial voice design behind the operation

4

Test with your environment

We test with your dialer, network, firewall, and routing environment to make sure the floor behaves properly

5

Go live with support

Once the voice layer is ready, we help your team go live and support the rollout properly

This gives you a cleaner path to launch, fewer surprises during deployment, and a stronger operational setup from day one
Questions buyers ask

Clear answers before you move

These are the practical questions most call centre teams ask before switching their voice layer

Q
Is this cloud voice for call centres?
Yes. This is a cloud-based voice layer built specifically for outbound and multi-channel call centre environments, not a generic retail voice product
Q
Can this work with my current dialer?
Yes. The offering is designed to sit behind your existing dialer or call centre stack, giving you a stronger trunking and DID layer without forcing a platform change
Q
Do I need internet?
Yes. Voice runs over internet connectivity, using your current data environment or one structured properly for call centre voice requirements
Q
Can you port my existing numbers?
Yes. Existing numbers can be ported, and new DID numbers can also be issued where needed for campaigns, queues, teams, or local presentation
Q
Do you supply DID numbers?
Yes. Local, national, and campaign-specific DID numbers can be supplied and structured around the way your operation needs to present and receive calls
Q
What is Mobi Caller?
Mobi Caller is CLI randomising combined with a SPAM checker. It rotates caller IDs across available numbers, removes numbers that become spam-flagged, and replenishes the pool so outbound campaigns can keep presenting more cleanly
Q
Do you support redundancy and failover?
Yes. Redundancy and failover planning are part of the voice design conversation so you are not relying on a single weak path when the floor is under pressure
Q
How quickly can we go live?
Timing depends on requirements, number porting, and the complexity of your environment, but the onboarding process is designed to move practically and efficiently from planning to testing to launch
Need more than voice?

Need a hard-working cloud dialer?

Optional next step

Need a hard-working cloud dialer?

EziDialer brings agent tools, scripting, campaign flow, and cloud flexibility when a client wants more than high-volume voice

Agent tools Give teams the working environment they need to handle leads, scripts, and live activity more effectively
Scripting and campaign flow Structure outbound work with call logic, campaign steps, and cleaner task progression
Cloud flexibility Scale the operating layer more easily as campaigns, teams, and complexity grow
Read More on EziDialer →
How it works
Agents24
Queues6
Live18
Ready99%

Campaign launch

Teams

Sales Team A
Live in 6 min
Collections B
Ready to run
Campaign C
Seats assigned
QA Team
Monitoring live
Quick setup and live visibilityStand up teams quickly and give operations a clean view of who is live, ready, and moving

Script path

Greeting and identity check
Qualification questions
Offer handling and objection steps
Close and outcome capture

Agent actions

Lead profile, notes, and next action aligned on one screen
Agent tools with cleaner scriptingEquip agents with the working tools, prompts, and on-screen guidance needed for stronger execution
Lead Loaded
Check list / priority
→
Dial Attempt
Outcome logic
Follow-up Path
Task, callback, or close
Campaign flow and task controlKeep outbound structure tight with better task logic, clearer steps, and cleaner campaign progression

Regions / Teams

Johannesburg42 agents
Cape Town28 agents
Remote16 agents

Scale visibility

Cloud flexibility that can grow with youSupport broader outbound operations with a platform layer that can flex more easily as demand increases

Let’s get your floor connected

Tell us what you need. Our voice engineers will reach out with wholesale pricing and routing options.